RETURNS & EXCHANGES
If your product is faulty, or we sent you the wrong order by mistake, contact us within 10 days of delivery to get a replacement.
If you changed your mind or it wasn’t what you were expecting, we’ll be happy to exchange or refund your purchase if you send it back to us.
Returning Items for Exchange or Refund:
- Please email us at firstname.lastname@example.org for instructions on how to return your order.
- Send your items back to us within 10 days after delivery for store credit.
- You will be responsible for return shipping. You can use any carrier you wish, please provide us with tracking details.
- We will process your exchange or store credit within 5 business days of receiving your return.
We cannot accept returns or exchanges for:
- Custom products or engraved products.
- If you permanently altered something we made.
All refunds are processed back to the original method of payment. If your card has expired or been canceled then the return will be issued as a store-credit.
Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.